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Scrap Gold FAQ's

The following are a collection of frequently asked questions, if you need further information about our Gold, Silver and Platinum buying services, please feel free to contact Scrap Gold on 01902 828 400 (local call rate) or view our contact details.

How long does it take to receive my money?

We generally make bank transfer payments on the same day that we receive and test your goods.

How will I be paid?

You will be paid by Bank Transfer. Cheque is available upon request.

How do I work out the value?

Simply weigh the items and use our online scrap gold calculator.

What if I don't have any scales?

We will weigh the items and call you on the day the goods arrive to confirm the weight and amount payable to you for your items.

How do I send them to you?

Follow our three simple steps guide. Click here.

What if my jewellery contains stones?

We do not buy stones and will discount the weight of stones when calculating our offer.

What types of scrap do you buy?

All types of gold, silver, platinum and palladium.

Do you buy gold plated or costume jewellery?

Sorry no.

What if the price that you offer is different from my online calculation?

The price offered may be lower than your calculation if we have to discount stones and non- precious metals, such as springs, fillings and base metal clasps. The price offered may well be higher than your calculation if you were unsure of the item’s purity or accurate weight. We use calibrated precision electronic trade approved scales to calculate the exact weight and the latest XRF testing technology to determine the exact purity of your items.